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وظائف هندسية لدى شركة زين للاتصالات
وظائف هندسية لدى شركة زين للاتصالات
Convergent Charging Engineer
Job description
- Operating, maintaining, upgrading and troubleshooting the Convergence Charging System platforms including the Provisioning system, Voucher System, Zain USSD…etc.
- Analyzing current products and services and recommending initiatives that aim to improve them as well as evaluating and delivering new products and services and supporting the implementation process.
- Programming scripts to amend and improve charging system platforms’ functionality, as well as debugging programs and reporting faults.
- Studying the capacity of systems within the given domain and associated platforms and reporting required alterations and necessary developments.
- Collaborating with the Marketing function to implement and deploy new changes related to Business configuration and to ensure functionality of related operations.
- Handling charging operations through CRM and USSD interfaces as well as performing routine checkups and resolving any problems that may arise.
- Following up on customer’s problems and complaints as well as handling any fraud related issues or revenue assurance discrepancies and contributing to the prevention of associated causes.
- Analyzing marketing requirements and generating related figures and statistics as well as establishing charging systems’ KPIs to maintain performance of the charging function.
- Performing other duties related to the job as assigned by the direct supervisor.
- Bachelor’s degree in Telecommunication Engineering or a related field
- Preferred : Cisco Certified Network Associate (CCNA) or equivalent professional certificate
- Analytical Thinking
- Customer Centricity
- Innovation
- Data Analysis
- Follow up & Coordination
- Documenting & Reporting