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مطلوب موظفين للعمل لدى بنك الاتحاد
وظائف شاغرة لدى بنك الاتحاد
Call Center Advisor
This role is primarily responsible for attending customer inbound calls and resolves queries/ issues directed to Call Center to ensure customer satisfaction. Informs customer about the various products and services offered by the Bank. Follows-up, closes or escalate queries to different functions/ departments/ branches to ensure timely resolution of customer query. Assists in implementing new initiatives undertaken periodically. Handle client queries related to transactions and product capabilities.
Associate , Learning & Development
Identify training and development need to be based on the needs of the organization and the individual, by designing expanding training program managing and evaluating internal and external training programs within the budget requested.
Assistant Branch Manager (Senior Customer Service)
| This role is the first touch point in handling sales requests/Activities for all branch walk in customers to provide advice to customers visiting the branch with regard to BAE products and help them make informed decisions and is responsible for making the suppport in conducting services requests in rush hours or as instructed by branch manager/Operation manager and provide coaching to service and sales colleagues to help them improve their performance. | |||||||
| Responsibilities: | |||||||
| 1 | Responsible for answering sales related enquiries and proactively build on them to identify customer need and close the sale ( follow up with sales activity – visit report ) | ||||||
| 2 | Receives and processes CASA and CIF account opening, all loan applications, and credit cards for all segments (including: SME & Affluent customers in the absence of RM in branch). | ||||||
| 3 | Handles visa electron issuance as part of account opening | ||||||
| 4 | Conducts daily sales calls according to proactively target leads provided from head office, referrals, or personal connections | ||||||
| 5 | Conducts follow-up calls with Head office and on personal e-mail related to deals fulfilment | ||||||
| 6 | Supports customers with the breaking of deposit certificate and fixed deposit | ||||||
| 7 | Responsible for opening margin accounts, certificate of deposit, and fixed deposit for customers | ||||||
| 8 | Fills in end of day sales report with proper recording of activities results | ||||||
| 9 | Provides one-to-one coaching sessions in the presence of BM once a month to inform all Customer Service employees on the appropriate behaviour expected to follow at work and with customers and personal relationships. Follows up on development of highlighted elements in consecutive coaching sessions to develop employees performance | ||||||
| 10 | Authorises/checks service transactions conducted by service staff, as instructed by branch manager | ||||||
| 11 | Conducts all service transactions in rush hours (same as service dedicated person) | ||||||
| 12 | Handles signature amendment and cancelation | ||||||
| 13 | Issues liability letter and clearance certificates upon request and processes cheques book customer requests coming from BTA | ||||||
| 14 | In the short term absence of the dedicated service staff, employee ensures delivery of all the service requests for branch throughout the day | ||||||
| 15 | In the absence of the BM, employee is designated Acting branch Manager للتقديم إلى جميع الوظائف في الرابط التالي https://careers.bankaletihad.com/ar/%D8%A7%D9%84%D8%A7%D8%B1%D8%AF%D9%86 | ||||||